Dr. Gridlock - Second fare hike stresses Metro: "The problem, as the transit staff saw it back in the spring, is that the mechanics of a fare increase -- with all the fare gate, fare box and vending adjustments, the changes in the signs on station kiosks and buses, and the revisions to the online and printed guides -- are always really complicated.
Problem papered over: Metro posted yellow explanation signs and fare update decals on station kiosks. (WMATA photo)
This time, it was more so, because the board and staff were envisioning several relatively exotic adjustments to the rail fares. These would require a new level of sophistication in the programming at the fare gates. The transit staff was moving into uncharted territory."